A number of complaints to eCOGRA sites has been reduced
Category: Games 01.12.2010The independent player protection and standards body eCOGRA has announced about gaming disputes handled by the organisations Fair Gaming Advocate, that means that levels of gambler disputes at online casino sites bearing the eCOGRA Safe and Fair stamp of accreditation are quite little.
Online gaming casino sites are under the control of the London-based non-profit organization and undergoes it’s regular examinations and checking. The most important condition is that operator is obliged to cooperate with eCOGRA if there is any gambler conflict. According to Fair Gaming Advocate Tex Rees in the first 6 months of 2010 year there were 376 complaints aimed to eCOGRA. 33 of them have turned out connected with non-accredited operations, that can’t concern eCOGRA’s competence. The other 56 complaints were rated as invalid because of insufficient detail, irrelevance or abuse. The other 287 disputes, which contain 76% of total mass of enquires, were settled by the Fair Gaming Advocate in 48 hours with 47 percent for the player.
Rees announced that these indices are better then last years rates, in spite that there are 11 more accredited venues than last year in eCOGRA. Without doubt, there is a tendency towards reduction of dispute mediation inquiries. They suppose that this lowering is connected with that fact, that they have now worked with lots of the Seal operations for many years. That’s why the experience was improved, and the tactics has appeared thanks to that disputes have diminished. Also the operators are qualified, and equipped enough to minimize complaints to eCOGRA.
Rees has called a quantity of Cash-in (43%), Bonus issues (21%) and Locked Accounts (21%) as the main reasons for conflicts. Last year a number of them was 51%. It was usually about 11.03 complaints a week in the first part of 2010 year. This represented an average dispute rate per Seal operation per month of 0.34 disputes - slightly lower than last years 0.37 disputes.